Politique d'expédition

Politique d'expédition

RETURN & REFUND POLICY

Effective Date: 10/10/2021

Please read this Return & Refund Policy (“Policy”) carefully before making a purchase from Julia M Home & Kitchen (“Company,” “we,” “us,” or “our”). By making a purchase, you agree to the terms set forth below.

1. Return Policy

1.1 Return Period Customers may request a return within thirty (30) days of receiving their item (“Return Period”). Requests made after the Return Period will not be accepted.

1.2 Eligibility for Returns To be eligible for a return, the item must be in the same condition as received: unworn or unused, with all original tags attached, and in its original packaging. A valid receipt or proof of purchase is required.

1.3 Return Process To initiate a return, you must contact us at support@juliamlifestyles.com. Upon approval of your return request, we will provide you with a return shipping label and instructions for returning your item. Items returned without prior authorization will not be accepted.

1.4 Return Address All approved returns must be shipped to:

211 Southeast Tequesta Ct, Blue Springs, Missouri 64014,United States.

2. Circumstances for Returns

2.1 Defective, Damaged, or Incorrect Products If you receive a defective, damaged, or incorrect product, you must notify us at support@juliamlifestyles.com within seven (7) days of delivery, including photographic evidence of the issue. Upon verification, we will provide instructions for return or exchange at no additional cost to you.

2.2 ExchangesWe only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@juliamlifestyles.com. Approved exchanges will be processed at no additional cost.

2.3 Change of MindReturns or refunds for change of mind, including dissatisfaction with color, size, or texture, are not accepted.

2.4 Order CancellationOrders are processed promptly. If you wish to cancel your order, contact us immediately at support@juliamlifestyles.com. We will attempt to accommodate your request, but cancellation is not guaranteed once processing has begun.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Downloadable software products
• Certain health and personal care items (as specified at the time of purchase)

4. Partial Refunds

Partial refunds may be granted at our sole discretion in the following circumstances:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than seven (7) days after delivery

5. Refunds

5.1 Processing RefundsUpon receipt and inspection of your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within seventy-two (72) hours. Processing times may vary depending on your financial institution.

5.2 Late or Missing Refunds If you have not received your refund within a reasonable period:

• Check your bank account again
• Contact your credit card company (processing times may vary)
• Contact your bankIf you have completed these steps and still have not received your refund, please contact us at support@juliamlifestyles.com.

5.3 Sale ItemsOnly regular-priced items are eligible for refunds. Sale items are not refundable.

5.4 GiftsRefunds are not available for items designated as gifts at the time of purchase.

6. Customer Support

For any questions regarding returns or refunds, please contact us:

Phone: +1 617-335-1757Email: support@juliamlifestyles.com

7. General Provisions

7.1 Proof of Purchase All returns must be accompanied by a valid receipt or proof of purchase.

7.2 Manufacturer Returns Do not send your purchase back to the manufacturer. All returns must be processed through Julia M Home & Kitchen as outlined in this Policy.

7.3 Policy Amendments We reserve the right to amend this Policy at any time. Changes will be effective upon posting to our website.