Effective Date: October 10, 2021
At Julia M Haus ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Contact Information
If you have any questions regarding this Privacy Policy, our privacy practices, or wish to submit a request concerning your personal information, please contact us:
Email: support@juliamlifestyles.com
Mailing Address:
117 S Lexington St, Suite 100
Harrisonville, MO 64701
United States
2. Personal Information We Collect
We collect certain information from you and your device when you visit our website, place an order, or communicate with our customer support team.
"Personal Information" refers to information that identifies, relates to, describes, or could reasonably be linked to an individual.
A. Device Information
Purpose
We collect device information to operate our website effectively, improve performance, analyze visitor behavior, and enhance the user experience.
Information Collected
- IP address
- Browser type and version
- Time zone settings
- Cookie identifiers
- Pages and products viewed
- Search terms
- Website interactions and browsing activity
Collection Method
This information is collected automatically through cookies, web beacons, pixels, tags, and similar technologies.
Disclosure
This information may be shared with trusted service providers, including Shopify.
B. Order Information
Purpose
We collect order information to process payments, fulfill orders, arrange shipping, provide invoices, communicate with customers, and prevent fraudulent activity.
Information Collected
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment details
- Order history
Collection Method
Information is collected directly from you when you place an order.
Disclosure
Information may be shared with Shopify, payment processors, shipping carriers, and other service providers necessary to fulfill your order.
C. Customer Support Information
Purpose
To provide customer service, respond to inquiries, resolve disputes, and improve our services.
Information Collected
Any information you voluntarily provide when contacting us through email, chat, phone, or other communication channels.
3. SMS Marketing
By opting into SMS marketing, you consent to receive text messages from Julia M Haus, including:
- Order updates
- Shipping notifications
- Abandoned cart reminders
- Promotional offers
- Marketing communications
Consent to receive SMS messages is not a condition of purchase.
You may opt out at any time by following the instructions included in our messages.
4. Children's Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect Personal Information from children. If you believe a child has provided us with personal information, please contact us immediately so that we can remove the information from our records.
5. Sharing of Personal Information
We may share your Personal Information with trusted third parties when necessary to operate our business and fulfill our obligations.
Examples include:
Shopify
Our online store is powered by Shopify, which assists us with website hosting, payment processing, and order management.
Payment Providers
To securely process payments and prevent fraudulent transactions.
Shipping Partners
To deliver orders and provide shipment tracking information.
Legal Compliance
We may disclose information when required by law, legal proceedings, court orders, governmental requests, or to protect our legal rights.
6. Behavioral Advertising
We may use your Personal Information to deliver relevant advertisements and marketing communications.
Google Analytics
We use Google Analytics to better understand how visitors interact with our website and to improve our services.
Advertising Partners
We may share certain information regarding website activity, purchases, and interactions with advertising platforms and marketing partners.
Shopify Audiences
We may use Shopify Audiences and similar tools to reach customers who may be interested in our products.
You can manage advertising preferences through your browser settings or through the advertising platforms you use.
7. How We Use Your Personal Information
We use your Personal Information to:
- Process and fulfill orders
- Provide customer support
- Verify and authenticate transactions
- Prevent fraud and unauthorized activity
- Improve website performance and user experience
- Send marketing communications (where permitted)
- Comply with legal obligations
- Maintain business records
8. GDPR Compliance (European Economic Area)
If you are located in the European Economic Area (EEA), we process your Personal Information under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
- Public interest obligations
9. Data Retention
We retain Personal Information only as long as necessary to:
- Fulfill the purposes described in this Policy
- Complete transactions
- Resolve disputes
- Comply with legal, accounting, and regulatory requirements
You may request deletion of your information, subject to any legal obligations requiring us to retain certain records.
10. Fraud Prevention & Automated Decision-Making
To help prevent fraud and protect our customers, certain automated systems may be used to identify potentially suspicious transactions.
These measures are designed to enhance security and generally do not have legal or similarly significant effects on individuals.
11. California Privacy Rights (CCPA)
California residents may have certain rights regarding their Personal Information, including:
- The right to know what information is collected
- The right to access collected information
- The right to request correction of information
- The right to request deletion of information
- The right to opt out of certain data-sharing activities
To exercise any applicable rights, please contact us using the information provided in this Policy.
12. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your Personal Information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your data
To exercise these rights, please contact us using the contact details provided above.
13. Cookies
Cookies are small files stored on your device that help improve website functionality and user experience.
We use cookies to:
- Remember user preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Improve website performance
- Deliver relevant advertising
Most browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect website functionality.
14. Do Not Track Signals
Currently, there is no universally accepted industry standard for responding to "Do Not Track" browser signals. Therefore, our website does not alter its data collection practices in response to such signals.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised effective date. Continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
