Shipping Policy

At Julia M Haus, we believe online shopping should be simple, transparent, and worry-free. This Shipping Policy explains how we process and deliver your orders.

Shipping Restrictions

At this time, we only ship within the United States.

Please note that we do not ship to:

• P.O. Boxes
• APO Addresses
• FPO Addresses

Orders placed with these addresses may be canceled or require an alternative shipping address before processing.

Shipping Method & Delivery Times

Most orders are shipped via USPS.

Processing Time

• 1–2 Business Days (Monday–Friday)

Transit Time

• 3–5 Business Days (Monday–Friday)

Total Estimated Delivery Time

• 4–7 Business Days

While most orders arrive within this timeframe, delivery may occasionally take up to 7–9 business days due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Please note that deliveries are not typically made on Sundays or public holidays.

Shipping Rates

Shipping costs are calculated based on your order and delivery location.

The exact shipping charge will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

If you do not receive your tracking email immediately, please don't worry. Your order is still being processed, and tracking information will be sent as soon as it becomes available.

Order Changes

If you need to modify your order, please contact us as soon as possible.

We will do our best to accommodate your request before the order enters processing.

Please note that custom-made, personalized, or pre-ordered items cannot be changed or exchanged once the order has been placed.

Item Not Received

If your tracking information shows that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location
• Contacting household members or neighbors
• Contacting the shipping carrier directly

Once a package has been handed over to the carrier, delivery is managed by the carrier. However, if you are unable to resolve the issue, please contact us at support@juliamlifestyles.com, and we will do our best to assist you.

Estimated Delivery Time

We understand how exciting it is to receive your order, and we work hard to ensure your items arrive safely and as quickly as possible.

Most orders are delivered within 3–5 business days after shipment. In rare situations, delivery may take up to 7–9 business days due to circumstances beyond our control.

Shipping Invoice

A detailed order confirmation and invoice will be provided with every purchase, including product pricing, quantities, and shipping charges where applicable.

If you have any questions regarding shipping fees, payments, or your order, please feel free to contact us.

Customer Support

If you have any questions regarding shipping or delivery, we're here to help.

Phone: 816-598-2807

Email: support@juliamlifestyles.com

Shipping Policy

RETURN & REFUND POLICY

Effective Date: 10/10/2021

Please read this Return & Refund Policy (“Policy”) carefully before making a purchase from Julia M Home & Kitchen (“Company,” “we,” “us,” or “our”). By making a purchase, you agree to the terms set forth below.

1. Return Policy

1.1 Return Period Customers may request a return within thirty (30) days of receiving their item (“Return Period”). Requests made after the Return Period will not be accepted.

1.2 Eligibility for Returns To be eligible for a return, the item must be in the same condition as received: unworn or unused, with all original tags attached, and in its original packaging. A valid receipt or proof of purchase is required.

1.3 Return Process To initiate a return, you must contact us at support@juliamlifestyles.com. Upon approval of your return request, we will provide you with a return shipping label and instructions for returning your item. Items returned without prior authorization will not be accepted.

1.4 Return Address All approved returns must be shipped to:

211 Southeast Tequesta Ct, Blue Springs, Missouri 64014,United States.

2. Circumstances for Returns

2.1 Defective, Damaged, or Incorrect Products If you receive a defective, damaged, or incorrect product, you must notify us at support@juliamlifestyles.com within seven (7) days of delivery, including photographic evidence of the issue. Upon verification, we will provide instructions for return or exchange at no additional cost to you.

2.2 ExchangesWe only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@juliamlifestyles.com. Approved exchanges will be processed at no additional cost.

2.3 Change of MindReturns or refunds for change of mind, including dissatisfaction with color, size, or texture, are not accepted.

2.4 Order CancellationOrders are processed promptly. If you wish to cancel your order, contact us immediately at support@juliamlifestyles.com. We will attempt to accommodate your request, but cancellation is not guaranteed once processing has begun.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Downloadable software products
• Certain health and personal care items (as specified at the time of purchase)

4. Partial Refunds

Partial refunds may be granted at our sole discretion in the following circumstances:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than seven (7) days after delivery

5. Refunds

5.1 Processing RefundsUpon receipt and inspection of your returned item, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within seventy-two (72) hours. Processing times may vary depending on your financial institution.

5.2 Late or Missing Refunds If you have not received your refund within a reasonable period:

• Check your bank account again
• Contact your credit card company (processing times may vary)
• Contact your bankIf you have completed these steps and still have not received your refund, please contact us at support@juliamlifestyles.com.

5.3 Sale ItemsOnly regular-priced items are eligible for refunds. Sale items are not refundable.

5.4 GiftsRefunds are not available for items designated as gifts at the time of purchase.

6. Customer Support

For any questions regarding returns or refunds, please contact us:

Phone: +1 617-335-1757Email: support@juliamlifestyles.com

7. General Provisions

7.1 Proof of Purchase All returns must be accompanied by a valid receipt or proof of purchase.

7.2 Manufacturer Returns Do not send your purchase back to the manufacturer. All returns must be processed through Julia M Home & Kitchen as outlined in this Policy.

7.3 Policy Amendments We reserve the right to amend this Policy at any time. Changes will be effective upon posting to our website.

At Julia M Haus, we believe online shopping should be simple, transparent, and worry-free. This Shipping Policy explains how we process and deliver your orders.

Shipping Restrictions

At this time, we only ship within the United States.

Please note that we do not ship to:

• P.O. Boxes
• APO Addresses
• FPO Addresses

Orders placed with these addresses may be canceled or require an alternative shipping address before processing.

Shipping Method & Delivery Times

Most orders are shipped via USPS.

Processing Time

• 1–2 Business Days (Monday–Friday)

Transit Time

• 3–5 Business Days (Monday–Friday)

Total Estimated Delivery Time

• 4–7 Business Days

While most orders arrive within this timeframe, delivery may occasionally take up to 7–9 business days due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.

Please note that deliveries are not typically made on Sundays or public holidays.

Shipping Rates

Shipping costs are calculated based on your order and delivery location.

The exact shipping charge will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

If you do not receive your tracking email immediately, please don't worry. Your order is still being processed, and tracking information will be sent as soon as it becomes available.

Order Changes

If you need to modify your order, please contact us as soon as possible.

We will do our best to accommodate your request before the order enters processing.

Please note that custom-made, personalized, or pre-ordered items cannot be changed or exchanged once the order has been placed.

Item Not Received

If your tracking information shows that your package has been delivered but you have not received it, we recommend:

• Checking around your delivery location
• Contacting household members or neighbors
• Contacting the shipping carrier directly

Once a package has been handed over to the carrier, delivery is managed by the carrier. However, if you are unable to resolve the issue, please contact us at support@juliamlifestyles.com, and we will do our best to assist you.

Estimated Delivery Time

We understand how exciting it is to receive your order, and we work hard to ensure your items arrive safely and as quickly as possible.

Most orders are delivered within 3–5 business days after shipment. In rare situations, delivery may take up to 7–9 business days due to circumstances beyond our control.

Shipping Invoice

A detailed order confirmation and invoice will be provided with every purchase, including product pricing, quantities, and shipping charges where applicable.

If you have any questions regarding shipping fees, payments, or your order, please feel free to contact us.

Customer Support

If you have any questions regarding shipping or delivery, we're here to help.

Phone: 816-598-2807

Email: support@juliamlifestyles.com